| Build map looks so hard, what if we do not know how to do? |
| Answer: If the customer don’t want to create the map by themselves, as long as wi-fi network connects well, our engineers can build map and create sweep tasks remotely, no worry for it. |
| How long does the life span of the battery? |
| Answer: The kind of our robot battery is Lithium Iron Phosphate, the battery life can be more than 5 years, but there will be decay in about 3 years the same way as mobile battery. |
| How long does the machine life? |
| Answer: The machine life can be very long at least more than 5 years if keep it in good maintenance. |
| What’s the power consumption if robot works around the clock? |
| Answer: The power consumption is about 8-9 kwh when robot work in 24 hours. |
| How is the safety about the robot, can it hurt persons or broken objects? |
| Answer: There are many sensors in the machine which can keep it work in safety and stability. |
| Can the robot work at night? |
| Answer: The robot can work at night because it’s equipped with perception sensors which can work in night. |
| Can the user get surveillance video use the camera on machine? |
| Answer: Absolutely, the robot also can be equipped with around view monitor if like. |
| Does this robot work in indoor or outdoor? |
| Answer: Mainly used in indoor scenes with large area minimum 2000-3000 square meters. The outdoor scenes need to consider road conditions, about details please contact expert for detail. |
| What’s max area robot can clean with one charge? |
| Answer: more than 10000 square meters. |
| How does the robot automatically navigate around dynamic facilities? |
| Answer: When robot is deployed in a new facility, the space of the facility is mapped and a fully-customizable cleaning plan is generated based on the customer's requirement. The system then determines the best path to maximize cleaning productivity and coverage. Our robot knows the room and then determines the best route in real-time. With the help of a variety of sensors, our robot can consistently evaluate the data being collected automatically to ensure our robot can avoid anyone or anything when new obstacles appear. Our robot handles navigating dynamic environments with ease and is the best in keeping the operational environment safe. |
| Can robot detect obstacles and prevent collisions? |
| Answer: Sure! Our robot is equipped with 2D Lidars, 3D Lidar, Cameras to detect the obstacles both moving and static on path for navigation in your facility. |
| How to update the cleaning plans if floor layout changes? |
| Answer: Our robot supports Wi-Fi and 4G LTE networking which allows us to update the cleaning plan changes whenever required. If your floor layout changes a lot, simply contact our support team with the details. Requested cleaning plan changes can be created and updated to the robot within 24 hours. |
| How much will the shipping cost? |
| Answer: Free Shipping depends on the terms of the quote. |
| How much will the Return shipping cost? |
| Answer: 30 days Free Return. 30 days Free Shipping. |
| What is the SHIPPING POLICY? |
| Answer: Domestic Shipping Policy: Free Shipping, 30 days Free Return. All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If, for some unexpected reason, an item won't be delivered within our standard 5 to 10 business days, we will contact you with an update when to expect the item. Shipment confirmation: You will receive a Shipment Confirmation email once your order has shipped. International Shipping Policy: We currently do not ship outside the United States. |
| What warranty for the robot? |
| Answer: One Year Warranty. |
| What condition need for install the workstation? |
| Answer: An area should be designated as the charging area with power socket & ground wire access like below show. |
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| What can I do if the robot has some issue can’t work? |
| Answer: contact our customer support if you have any questions or encounter any problem. We also highly welcome your feedback and suggestions, and will serve you wholeheartedly! |
| Can I select sweeping or scrubbing function separately? |
| Answer: sure, customer can select sweeping or scrubbing function according to the actual situation. |
| How the workstation works? |
| Answer: This intelligent workstation can let robot charge automatically, add water automatically, empty dirty water automatically. |
| How complicated for our worker with the robot for daily operation? |
| Answer: It’s easy. The robot will work by itself without human involvement. |
| How to create the cleaning plans for the facility? |
| Answer: There are two choices user can select from, one is our engineer can help customer to create it remotely, the other one is customers can create it themselves with mapping app by following the user manual. |
| How to map the facility to be cleaned? |
| Answer: There is detailed introduction in the mapping app manual, read it please before mapping the facility. |
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